The technology partner for operators who ship every day.
From smoke shop distributors to restaurants, retailers, and hotels — SiriusXM Technologies delivers the IT foundation plus industry-tuned CRM and POS your teams will actually use.
- 500+
- Sites live
- 99.98%
- Register uptime
- 24/7
- U.S. help desk
Industries we serve
Every industry runs differently. Your tech should too.
We deliver IT services, CRM, and POS built for the way your industry actually operates — no generic templates.
Services
One partner for every layer of your stack
Consulting, cloud, security, networks, data, and the industry CRM + POS that ties it all together.
SXM CRM + POS
A CRM and POS tuned to your industry — not a generic template
We deploy and configure industry-specific CRM + POS platforms so your team gets workflows built for how they actually work — from route sales and cash & carry to table-side ordering and front-desk check-ins.
- Industry-tuned checkout & workflow (retail, restaurant, wholesale, hospitality)
- Unified customer profile across every channel and location
- Loyalty, promotions, and SMS/email automations built in
- Real-time inventory, pricing, and reporting across sites
- PCI-DSS aligned payments with U.S. processor options
Packages
Flexible engagement plans, tailored pricing
Every business is different — footprint, compliance scope and integrations vary. Pick the tier that fits your stage and we'll build a right-sized quote on a scoping call.
Essentials
For single-location operators getting IT right from day one.
Talk to us to discuss pricing.
- Business & compliance IT assessment
- Managed endpoints & patching (up to 25 devices)
- Email security + phishing-resistant MFA
- Cloud backup & disaster recovery
- Business-hours U.S. help desk
- Quarterly technology review
Growth
For multi-location brands scaling operations, CRM and POS.
Talk to us to discuss pricing.
- Everything in Essentials
- CRM + POS implementation & integrations
- Network design across up to 5 sites
- 24/7 monitoring & incident response
- SOC 2 / PCI-DSS readiness support
- Dedicated fractional CIO advisor
Enterprise
For distributors, chains and franchises that run on tech.
Talk to us to discuss pricing.
- Everything in Growth
- Custom ERP / data warehouse & BI
- Multi-site rollout program management
- Dedicated 24/7 U.S. NOC & SOC
- Advanced compliance: HIPAA, SOC 2 Type II
- Executive quarterly business reviews
| What's included | Essentials | Growth | Enterprise |
|---|---|---|---|
| CRM platform | Read-only advisory | Included | Advanced + custom workflows |
| POS system | Advisory only | 1–5 locations | Multi-site + custom POS |
| Managed integrations | Email + cloud backup | POS/CRM/Payment/ERP | Full-stack + EDI/API |
| U.S. help desk | Business hours | 24/7 | 24/7 dedicated NOC |
| Endpoint management | Up to 25 devices | Up to 150 devices | Unlimited |
| Network & Wi-Fi | Assessment | Design + deploy (5 sites) | Multi-site rollout program |
| Compliance readiness | Gap assessment | SOC 2 / PCI-DSS | SOC 2 Type II, HIPAA, PCI |
| Security monitoring | Patching & MFA | 24/7 SOC-lite | Dedicated SOC |
| Data & reporting | Quarterly review | Dashboards & KPIs | Data warehouse + BI |
| Fractional CIO | — | Quarterly | Monthly + roadmap |
Exact scope and device limits are tailored during scoping. Talk to us for custom pricing.
Need something bespoke? Contact us for a custom package.
Proof
Recent case studies
Unified CRM + Wholesale POS for a Regional Smoke Shop Distributor
Replaced spreadsheets and a legacy ERP with an integrated wholesale POS, route-sales CRM, and B2B ordering portal serving 900+ retail accounts.
Unified POS + Online Ordering Rollout for a 22-Location Restaurant Group
Replaced four POS variants with one platform, integrated delivery aggregators, and stood up a loyalty CRM driving repeat visits across every store.
PMS, Guest Wi-Fi & CRM Consolidation for a Boutique Hotel Group
Consolidated three PMS systems into one hospitality stack with unified guest profiles, F&B folio posting, and property-grade Wi-Fi at every location.
Why SXM
A partner your operators, owners, and auditors can all trust
U.S.-based specialists
Every engineer, project manager, and support agent is based in the United States.
Consulting + product
We architect the stack and deploy the CRM + POS that runs on it — no vendor finger-pointing.
Compliance from day one
SOC 2, PCI-DSS, HIPAA, and industry frameworks baked into every engagement.
SLAs measured in minutes
24/7 monitoring and stateside help desk with real people, not chatbots.
What operators say
Built for busy operators. Trusted by demanding ones.
"SXM rebuilt our POS across 22 stores in 16 weeks. Menu changes now propagate in minutes, not a week."
"One vendor for IT and our wholesale POS. Route reps stopped quoting from spreadsheets and margins jumped 11 points."
"Direct bookings climbed 14% after they unified our PMS and CRM. Every guest is finally one guest."
FAQ
Common questions
Get in touch
Book a free scoping call
Tell us about your operation — dispensary, restaurant, retail, hotel, or distributor. We'll recommend a technology and product roadmap tailored to it.
Prefer a calendar invite?
Grab a 30-minute scoping slot that fits your schedule.