Restaurants — Multi-Unit Fast Casual Florida & Georgia 16 weeks

Unified POS + Online Ordering Rollout for a 22-Location Restaurant Group

One menu. Every channel. Every store, in sync.

Replaced four POS variants with one platform, integrated delivery aggregators, and stood up a loyalty CRM driving repeat visits across every store.

+27%

repeat visits from loyalty members

-18%

food waste after inventory sync

8 min

average ticket time (from 14 min)

stores on one platform in 16 weeks

The problem

Four POS variants across 22 stores; menu and pricing changes took a week to propagate.
Third-party delivery orders were re-keyed by hand, causing ticket errors and refund losses.
No customer database — millions of transactions, zero repeat-visit visibility.

1
Assessment (Weeks 1–2)
Menu, pricing, and modifier audit across all locations; delivery aggregator contract review.
2
Pilot (Weeks 3–5)
Deployed new POS, KDS, and online ordering at 2 pilot stores with A/B menu testing.
3
Rollout (Weeks 6–14)
Two stores per week: POS, KDS, online ordering, delivery integration, staff training.
4
CRM (Weeks 15–16)
Launched loyalty program with SMS/email automations and win-back journeys.

Stack

Cloud restaurant POSKDSKlaviyoSnowflakeMeraki SD-WAN

Compliance

Book a scoping call and we'll map an approach for your operation.

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