Hospitality — 7 Boutique Properties California & Oregon 18 weeks

PMS, Guest Wi-Fi & CRM Consolidation for a Boutique Hotel Group

One guest profile. Seven properties. Every stay remembered.

Consolidated three PMS systems into one hospitality stack with unified guest profiles, F&B folio posting, and property-grade Wi-Fi at every location.

+14%

direct-booking share

99.9%

guest Wi-Fi uptime

-31%

average check-in time

nightly audit folio exceptions post-cutover

The problem

Three PMS systems across seven properties; a returning guest looked new at every check-in.
F&B and spa charges were posted to folios by hand, causing nightly audit exceptions.
Guest Wi-Fi was a chronic complaint — no property had segmented VLANs or captive portal analytics.

1
Discovery (Weeks 1–3)
PMS, channel manager, F&B POS, and network audit across all seven properties.
2
Network (Weeks 4–7)
Segmented guest, staff, and IoT VLANs with property-grade Wi-Fi and captive portal at every location.
3
PMS Consolidation (Weeks 8–14)
Migrated all properties to a single cloud PMS with automated F&B and spa folio posting.
4
CRM (Weeks 15–18)
Unified guest profile with pre-arrival, in-stay, and post-stay journeys plus direct-booking campaigns.

Stack

Cloud PMSMerakiCisco UmbrellaTwilioSnowflake

Compliance

Book a scoping call and we'll map an approach for your operation.

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